🚚 Shipping & Return Policy – AyurrMart

Last updated: [24/12/2025]

At AyurrMart, we aim to deliver authentic Ayurvedic products to our customers in a safe, timely, and transparent manner. Please read our shipping and return policy carefully before placing an order.

📦 Shipping Policy

Shipping Coverage

We currently ship across India.

Order Processing Time

  • Orders are processed within 1–2 business days after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Timeline

  • Estimated delivery time is 3–7 business days, depending on your location.

  • Delivery timelines may vary due to courier partner delays, weather conditions, or unforeseen circumstances.

Shipping Partners

We work with reliable courier partners to ensure safe and timely delivery of your order.

Shipping Charges

  • Shipping charges (if applicable) are clearly mentioned at checkout before payment.

  • Any free shipping offers will be clearly communicated on the website.

Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS, where available.

🔁 Return & Refund Policy

Due to the nature of Ayurvedic and wellness products, returns are accepted only under specific conditions.

Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged product

  • You received a wrong product

  • The product is missing items

📌 Return requests must be raised within 7 days of delivery.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Opened or used products

  • Products with broken seals

  • Consumable items once opened

Return Process

  1. Contact our customer support team at support@ayurrmart.com with:

    • Order ID

    • Reason for return

    • Clear images of the product (if damaged or incorrect)

  2. Our team will review your request and guide you through the next steps.

Refund Policy

  • Approved refunds will be processed within 5–7 business days after inspection.

  • Refunds will be issued to the original payment method used at checkout.

  • Shipping charges (if any) are non-refundable unless the return is due to our error.

📞 Customer Support

For any shipping, return, or order-related queries, please contact:

AyurrMart
📍 Behind Thakur College Bus Stop, Next to HDFC Bank,
Thakur Village, Kandivali East, Mumbai – 400101, India
📞 Phone: +91 22 28871313
📱 WhatsApp: +91 8422871313
📧 Email: support@ayurrmart.com
🕒 Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST

⚠️ Disclaimer

AyurrMart products are intended for general wellness purposes only and are not meant to diagnose, treat, cure, or prevent any disease.